Year
2023
Client
AutoFix Repair
Category
Digital Marketing
Product Duration
4 - 6 Weeks & Ongoing
We recognized the need for a comprehensive digital transformation to help facilitate a smooth transition in ownership. We decided that a modern website, a CRM system, and automation processes would be essential tools for the new owner to efficiently manage operations, connect with customers, and streamline day-to-day tasks. The website redesign not only refreshed the brand’s online presence but also provided an updated, user-friendly experience for customers. The CRM system allowed for better customer relationship management, helping the new owner track service history, send reminders, and stay organized. Integrating AI-driven automations simplified tasks like appointment scheduling, follow-up emails, and marketing campaigns, making it easier to engage with customers and manage the business without being overwhelmed. With the rebranding and new technology in place, the business was equipped to evolve and thrive in a competitive market, positioning itself for long-term success in the digital age.
We designed a modern, user-friendly website to help them transition smoothly as they prepared for new ownership after nearly 20 years in business. Recognizing the importance of updating their online presence, we focused on creating a sleek, intuitive user interface that made it easy for customers to find the services they needed. The website features clear navigation, quick access to essential information like service offerings, contact details, and booking options, all while maintaining the shop's trustworthy reputation. The design not only reflects AutoFix Repair’s decades of experience but also positions them for future growth, ensuring a seamless digital experience for both new and returning customers.
AutoFix Repair continues to benefit from our AutoSphere AI-Powered CRM, which has become an integral part of their business operations. By leveraging the AI employee within the system, the new owner is able to efficiently manage lead generation and execute targeted text and email campaigns. The AI-driven platform automatically segments leads, tracks customer interactions, and sends personalized follow-up messages, helping to nurture relationships and drive repeat business. Whether it's sending appointment reminders, promotional offers, or service updates, the AI ensures that communications are timely and relevant, without requiring constant manual effort. This automation has significantly improved customer engagement, boosted conversion rates, and allowed AutoFix Repair to maintain a steady flow of business—all while saving time and resources for the team. With the AutoSphere CRM, AutoFix Repair can stay ahead of the competition and maintain strong connections with their customers.
AutoFix Repair is still successfully utilizing the AI employee from our AutoSphere CRM to automate inbound calls, streamlining their customer service process. The AI employee efficiently handles routine inquiries, schedules appointments, and provides essential information, ensuring customers receive immediate assistance even when the team is busy. By automating these processes, AutoFix Repair is able to maintain a steady flow of qualified appointments on their calendar, improving efficiency and enhancing customer satisfaction—all while reducing the strain on their staff.
